What is Shopify?
Shopify is a leading ecommerce platform that enables businesses of all sizes to create and manage online stores. With over 2 million merchants worldwide, Shopify provides comprehensive tools for product management, order processing, payment handling, and customer relationship management. Compatible Plans: The Redo integration works seamlessly with all Shopify plans, including Basic, Grow, Advanced, and Plus. While core return functionality works across all tiers, Shopify Plus merchants receive additional benefits and capabilities.Shopify Plus Benefits
If you’re on Shopify Plus, you unlock enhanced capabilities beyond the standard integration:For Redo Returns
Higher Rate Limits
Shopify Plus provides higher API rate limits, enabling faster order syncing and return processing for high-volume merchants.
Checkout Customization
Add a Redo coverage checkbox directly on your checkout page as an additional attachment strategy, increasing coverage opt-in rates.
In-Store Pickup Control
Automatically prevent Redo coverage from appearing on orders with in-store pickup, ensuring coverage only applies to shipped orders.
For Other Redo Products
Important: Shopify Plus is required for most Redo products beyond Returns. For example, Checkout Protection (Checkout Op) functionality is approximately 80% exclusive to Shopify Plus merchants due to the advanced checkout customization capabilities required.What Does the Integration Do?
When you connect Shopify to Redo, your order data automatically syncs to enable seamless return processing. Customers can initiate returns directly through Redo’s return portal, with all return information flowing back to Shopify for complete visibility and streamlined operations. The integration automatically syncs orders, products, customer information, and inventory data. When a return is processed, Redo can trigger refunds in Shopify and update inventory levels to maintain accurate stock counts across your systems. Return reasons and customer communications are tracked in both platforms for complete transparency.How to Set It Up
Follow these steps to configure the Shopify integration with Redo.Prerequisites
Before you begin, ensure you have:Active Shopify Store
Active Shopify Store
You must have an active Shopify store on any plan (Basic, Grow, Advanced, or Plus).
Administrative Access to Shopify
Administrative Access to Shopify
You need admin permissions in your Shopify store to authorize the integration.
Administrative Access to Redo
Administrative Access to Redo
You need administrative access to your Redo merchant dashboard to configure integrations.
Published Products
Published Products
Your products should be published in Shopify with SKUs configured for proper product mapping.
Configuration Steps
1
Navigate to Integrations
Go to Settings > Returns & Claims > Integrations in your Redo dashboard.
2
Connect Shopify
Locate the “Shopify” card and click Connect.
3
Authorize the Connection
You’ll be redirected to Shopify to authorize Redo to access your store data. Review the permissions and click Install.
4
Configure Return Settings
Back in Redo, configure your return policies, return window, and other return-specific settings.
5
Test the Integration
Create a test order in Shopify, then initiate a test return through Redo to verify order data syncs correctly and returns process as expected.
How Long Does It Take?
Setup Timeline
Operational Timing
1
Order Sync
Real-time - Orders sync immediately when created in Shopify.
2
Return Creation
Instant - Returns are created immediately when customers submit through Redo.
3
Refund Processing
Real-time (1-5 seconds) - Refunds are posted to Shopify when returns are approved.
4
Inventory Updates
Automatic - Inventory updates in Shopify when items are returned and restocked.